Help center

Prime50 Support

Help with account access, routines, accessibility, hydration, and privacy.

Contact support

Email support@primelogic.design. Include your device model, operating system version, Prime50 version, and a short description of the problem. Never send your password.

Account access

I forgot my password

Open Prime50, choose Sign in, then Forgot password. Follow the secure link sent to your email. Check spam or junk folders if the message does not arrive.

I did not receive a verification code

Confirm the email address, wait a few minutes, and request a new code. Only the newest code may remain valid.

Accessibility and appearance

Open Profile and Settings to change text size, light or dark theme, contrast, reduced motion, sound, and vibration. Prime50 also respects the device's reduced-motion preference.

Routine and hydration data

Prime50 stores recent activity locally and synchronizes account data when a connection is available. If a change does not appear immediately, reconnect to the internet and reopen the app.

Safety

Do not use support email during an emergency. Contact your local emergency services directly. Prime50 does not monitor users and cannot dispatch help.

Privacy and account deletion

Read the Privacy Policy or follow the Account Deletion instructions.